Return Policy

Warranty, Returns & Refund Policy

Return Window (60 Days)
We accept returns on most purchases within 60 days of delivery. Return requests submitted after 60 days may not be eligible for a refund and may instead be handled under the applicable warranty coverage.

Product Certification and Quality Control
We perform an intensive quality control process on all products. Units (unless sealed in the original manufacturer’s packaging) are fully tested and certified by our industry-certified technicians. We run and record diagnostics on serial and operating systems to help ensure products function to industry standards prior to shipment.

If your order arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.

Warranty Information

All Netmode products include warranty coverage for defects in materials, workmanship, or equipment failure under normal use. Many products carry lifetime warranty coverage, and some warranty terms vary by product. Products sold in the United States include a minimum 1-year warranty for the original purchaser as the end user of the equipment, while reseller purchases and orders shipped internationally are supported by a 90-day warranty. Warranty service includes troubleshooting, repair, or replacement.

Warranty coverage is separate from the 60-day return policy and applies to eligible items that develop issues during normal use. Warranty claims require proof of purchase and the product serial number.

If your return request is outside the 60-day window, please contact [email protected] and we will help determine whether your item qualifies for warranty service.

Return Eligibility
To be eligible for a return, items must be returned in the same condition in which they were received, including all accessories and components. Returns may be declined or may be subject to deductions if items are returned with missing parts, physical damage, signs of use beyond normal inspection, or altered condition not due to our error.

REF Refurbished and Pre-Owned Products
Some products may be sold as REF refurbished (pre-owned). REF refurbished products are tested and certified prior to shipment and are eligible for return within the 60-day return window unless otherwise stated on the product page. Warranty terms for REF refurbished products may vary by product and listing.

How to Start a Return (RMA Required)
To initiate a return, email [email protected] with your order number and the item(s) you would like to return. If approved, we will provide an RMA (Return Merchandise Authorization) and return instructions. Please do not send your purchase back to the manufacturer.

Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless the return is due to a defect, damage in transit, or an error on our part. Original shipping charges (if any) are non-refundable.

Restocking Fees and Deductions
Some returns may be subject to a restocking fee. Restocking fees or deductions may apply in cases such as buyer’s remorse, non-defective returns, late return requests, missing packaging or accessories, or returns that require inspection, repackaging, or reprocessing. In some cases, non-recoverable payment processing fees charged by the payment provider may also be deducted from the refund where applicable.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, the refund will be issued to the original payment method. Refund processing times vary by bank and payment provider, but most refunds are posted within a few business days after approval.

Late or Missing Refunds
If you have not received your refund, please check your bank account first. Then contact your credit card company, as it may take additional time before the refund is officially posted. Next, contact your bank, as processing times can vary. If you have completed these steps and still do not see the refund, please contact [email protected].

Exchanges and Replacements
We only replace items if they are defective, damaged in transit, or incorrect due to our error. If you need a replacement for the same item, contact [email protected] and we will provide instructions for return and replacement.

Billing Questions
For billing, invoices, or payment-related questions, contact [email protected].

Customer Support
We are committed to providing responsive customer support and assisting with product, transaction, and logistics concerns. If you have any questions about your order, returns, shipping, or warranty coverage, contact [email protected]